Sue McKnight

Director of Libraries and Knowledge Resources at Nottingham Trent University

Professor Sue McKnight is Director of Libraries and Knowledge Resources at Nottingham Trent University. Sue is responsible for library services across NTU’s three campuses and for leading the University’s strategic developments in e-learning and knowledge management.

Her major research interest is ‘customer value discovery’, especially as this relates to libraries and eLearning. Sue has published demonstrating the applied nature of her research, and the improvement in customer satisfaction when strategies to deliver the defined values are implemented.

She is an active member of IFLA and currently chairs its Academic and Research Libraries Section. She is a Fellow of both CILIP and the Australian Institute of Management. Sue was named a National Teaching Fellow in June 2008 by the Higher Education Academy (UK) and was named Manager of the Year by the Australian Library & Information Association in 1999.

She currently chairs the JISC eBooks Working Party and is Vice-Chair of the JISC National e-Books Observatory Project. Sue is also a member of the Pearson Education Strategic Advisory Board.